Marchex Announces Accuracy Enhancements to Conversation Analytics
Marchex (NASDAQ: MCHX), a provider of call analytics that drive, measure, and convert callers into customers, announced new enhancements to its Marchex Speech Analytics solution, including updates to their Call DNA(R) user interface, which now accepts user input on Artificial Intelligence (AI) predicted outcomes. The direct in-app feedback from customers will allow Marchex to continually improve the overall accuracy of their speech recognition technology.
"When General Motors rolled out Marchex Speech Analytics, we were amazed at the insights it provided," said Jim Bechtell, vice president and general manager at Somerset Buick GMC Inc. "We are using this product every day to better understand our sales agent behaviors and to improve our customers’ buying experience."
Date Posted: Wednesday, October 25, 2017
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