TCN Announces Integration Partnership with Envision
Seattle, WA, and St. George, UT, USA, May 8, 2019 -- TCN, Inc., a provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with Envision, a technology provider that specializes in the contact center workforce optimization market.
Through this partnership, TCN will integrate its agent dashboard, Agent Gateway, with Envision’s latest generation quality monitoring solution, Click2Coach. This integration will enable contact centers to increase agent engagement and workforce performance to augment an organizations’ top-line and bottom-line business objectives.
"We are excited to work with Envision to take customer experience and contact center performance to new levels," said Terrel Bird, CEO and co-founder of TCN. "With the addition of a cloud multi-tenant workforce optimization application, TCN will continue to help contact centers adapt to evolving customer needs and changing technology over a growing number of communication channels."
"We are proud to partner with a contact center industry leader like TCN to help equip its customers with a comprehensive workforce optimization solution that will improve agent performance and enhance customer experiences," said Rodney Kuhn, CEO and founder of Envision. "Through this partnership, we hope to continue to unlock performance and boost agent productivity for contact centers around the globe."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, May 10, 2019
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.