Vonage Announces the Launch of CX Cloud Express
Holmdel, NJ, USA, March, 2019 -- Vonage (NYSE: VG), a business cloud communications provider, has announced the launch of its newest contact center solution, CX Cloud Express. Designed as an expansion of the Company's flagship cloud-native platform, Vonage Business Cloud (VBC), CX Cloud Express is a CRM-integrated contact center solution specifically architected to enable businesses to deliver customer, agent and employee experiences.
"With the acquisition of NewVoiceMedia in 2018, Vonage now owns the entire technology stack required to deliver a fully programmable communications solution. And, we control our own roadmap and service reliability - from carrier to application," said Jay Patel, Senior Vice President, Product Management.
Patel continued, "Businesses everywhere are competing on experience. CX Cloud Express now makes it possible for mid-sized businesses to deliver a great experience using a simple, easy-to-use platform. Reducing IT complexity for ease of use and deployment, CX Cloud Express seamlessly integrates with the mission-critical business applications and CRM tools businesses are already using."
Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, commented, "Mid-sized business have typically been unable financially or technically to attain the sophistication of on-premises contact center solutions. With Vonage Business Cloud and CX Cloud Express, companies with hundreds of employees will begin to enjoy both the unified communications and contact center functionality reserved for much larger businesses in the past."
Dennis Fois, President of Vonage's Applications Group, noted, "We know that a great experience is enabled by great communications. The combination of Vonage Business Cloud and CX Cloud Express is an integrated communications offering like no other in the industry because it is built on a single stack. We are not only driving great experiences for our customers, we are also helping them create great experiences for their own customers, their agents and their employees."
Zeus Kerravala, Founder & Principal Analyst, ZK Research, added, "The vision of unified communications has been slow to materialize as communication services have remained highly fragmented and siloed. This adds complexity to IT as they need to manage multiple vendors and platforms, and it introduces a tremendous amount of human latency as people wind up being the integration point for the various systems."
Kerravala continued, "Vonage's microservices based platform enables the company to quickly add new capabilities and integrate other products. A proof point for this is the speed in which it integrated NewVoiceMedia. Now Vonage customers have a single platform for their unified communications, contact center and communications API needs."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, March 26, 2019
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