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NICE and Cognizant Announce Strategic Partnership for Digital Customer Experience Transformation #contactcenterworld This partnership offers a comprehensive approach to bridge the gap between today’s consumer expectations and organizations’ delivery of experiences. It is a step forward in transforming customer and agent experiences with a unified CCaaS suite encompassing omnichannel routing, AI, Analytics, WFO and Digital Self-Service offerings to redefine the way organizations engage and interact with customers. Barry Cooper, President, CX Division, NICE, said, "As the CX landscape continues to demand a more consolidated collection of solutions built on a scalable cloud-native AI platform, NICE CXone emerges as a clear leader for digital transformation of the contact center and beyond. Teaming with Cognizant to leverage their Contact Center Advisory and Transformation services will bring more rapid, compelling business outcomes to our joint customers." "We are delighted to partner with NICE and integrate their Cloud Native Customer Experience Platform, CXone, AI-powered contact center software into our offering," said Robert Vatter, Executive Vice President of Cognizant’s Enterprise Platform Services. "Together with NICE and our decades of expertise in the contact center market, we are now redefining customer experience by bringing hyper-personalized and intelligent ways for enterprises to engage with their users." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, January 31, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |