#contactcenterworld

Minneapolis, MN, USA, May, 2021 -- Avtex, a TTEC Digital company, announced its new software product, OneView, which allows agents to service customers on Genesys Cloud channels embedded directly into Salesforce. It is now available on Genesys AppFoundry, a marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

"I am excited to add OneView to Avtex’s listing of applications in the Genesys AppFoundry and the benefits it will bring to customers," says Rob Church, Head of Innovation at Avtex. "By combining two industry-leading platforms – Genesys Cloud and Salesforce – OneView enables contact center teams to drive better business results by optimizing their agent performance."

"At Avtex we invest in innovation with the goal of creating an exceptional customer experience at every touch point," says Bryce Gibson, Chief Business Officer at Avtex. "This is the next generation of integration software which is built upon our years of experience. I am excited to add OneView to the Avtex portfolio of products that allow companies to put greater focus on the customer and the fuel to take their customer experience to the next level."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, May 25, 2021