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Edify Launches Sync for Video Collaboration; Partners with Jabra for Endpoints #contactcenterworld "Video is the expectation now, at home and in the office, having become a pervasive part of staying connected," said Cameron Weeks, co-founder and CEO of Edify. "Companies should not have to be stuck using antiquated technology or add yet another point solution to a tangled web just to gain video. Video is simply one more way to have a conversation now. It should be as accessible for the contact center as it is everywhere else so it becomes a natural part of the brand-customer workflow." The right software has to be part of a larger strategy in today’s work-from-anywhere reality. As 72% of US executives plan new investments in tools to support hybrid work, Edify is committed to innovating around its foundational premise that the contact center needs better technology than what has historically been available. "Companies need excellent endpoints to optimize audio and video quality for everyone involved in a conversation," said Vern Fernandez, Senior Manager of Contact Center Excellence at Jabra. "Jabra fits in the contact center, in the office, and in hybrid work-from-anywhere situations. Together, Edify’s new Sync capabilities and Jabra’s award-winning devices create outstanding employee and customer experiences." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, March 23, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |