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New Stagecoach Call Centre to Create 80 New Jobs in Scotland #contactcenterworld The new one-stop phone and digital contact point for customers will be based at the company’s existing headquarters in Perth and is planned to open in spring 2022. The new multi-skilled team will operate an improved seven-day a week service from the launch of the new centre and will move to fully extended opening hours on weekdays and weekends within the year. Major investment is being made in a new customer relationship management system and the search is under way for a new lead to manage the centre, with customer adviser job roles expected to be advertised in the autumn. Stagecoach chief executive Martin Griffiths said it was a "huge opportunity to attract people to more sustainable public transport in the years ahead". #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, August 3, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |