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Gamma Launches New Cloud Contact Centre Solution for SMEs

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Newbury, England, March 2, 2021 -- Gamma Communications plc ("Gamma"), a technology-based provider of communication services, launched their cloud-based omnichannel contact centre solution, Horizon Contact, to help small and medium-sized businesses (SMEs) optimise their customer interactions.

Built with the customer in mind, Horizon Contact offers a customer experience for voice, email, and webchat interactions. The solution is compatible with a broad range of handsets and supports WebRTC technology, enabling agents to work any time, from anywhere, just by accessing a supported browser.

This launch is the culmination of a development drive following the acquisition of Telsis’ software and development capability in 2019.

Chris Wade, Chief Marketing and Product Officer at Gamma said: "We understand the importance of customer experience to the success of any business and we believe interacting with customers via their digital channel of choice is now more relevant and more important than ever. Small and medium-sized businesses have often overlooked contact centre solutions, deeming them too complicated and expensive for their requirements.

"Horizon Contact from Gamma will bridge that gap by offering all businesses an easy-to-use, manage and deploy solution that they can afford. Built within the core Horizon service, Horizon Contact provides a fantastic opportunity to easily optimise customer interactions, without unnecessary complexity."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gamma.co.uk

Date Posted: Wednesday, March 3, 2021



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