© ContactCenterWorld.com
www.ContactCenterWorld.com

New Tech Helps 911 Centers Trace Cell Phone Calls

#contactcenterworld

Canadaigua, NY, USA, Mar, 2020 -- New technology is on the way that could mean the difference between life and death.

It’s called Rapid SOS, and it’s being used in the Ontario County 911 center in Canadaigua. The call center can now find victims similar to how pizza places find customer using various apps on their smart phone.

There’s no app in this case, but the upgrade can get a precise location allowing first responders to get to the scene of an emergency quicker. Officials there said it’s important to keep up with the devices people are using.

"We are trying to keep up with the technology because it changes every day. Land line phones are going away. It was real easy to find them. It’s now getting easier to find the wireless devices."

Rapid SOS is being rolled out at 911 centers across the nation. No word on when it will be in the Capital Region.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.news10.com

Date Posted: Tuesday, March 3, 2020



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.