#contactcenterworld

Charlotte, NC, USA, Aug, 2022 -- PCI Pal (LON: PCIP), a global cloud provider of secure payment solutions, has been granted further patents in both the United States and Australia for its secure payments technology. These patents cover the ways by which PCI Pal services can be integrated seamlessly to third party environments, providing both its partners and customers with non-invasive, low risk methods to facilitate access to its secure cloud services.

"We’re delighted to further expand our patent portfolio recognizing the innovative and novel ways that we enable cost effective and low risk access to our secure payment solutions," said James Barham, CEO of PCI Pal. "We’ve been a disruptive force in our specialized market for contact centers, where merchants have been historically burdened by legacy hardware or hosted technologies. Having created the largest partner community in our space, which includes many of the world’s leading UCaaS and CCaaS vendors, this expansion of our portfolio provides protection for the innovation we brought to the market a number of years ago."

The patents specifically cover the way that PCI Pal is able to manipulate the signaling and voice stream of phone calls, allowing PCI Pal to take a non-invasive approach to its handling of data during a call within its Agent Assist and IVR solutions.

Today, these patented methods make up the vast majority of all PCI Pal deployments worldwide. 

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, August 15, 2022