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PCI Pal Extends Patent Portfolio in US and Australia for Processing Sensitive Information over VoIP #contactcenterworld "We’re delighted to further expand our patent portfolio recognizing the innovative and novel ways that we enable cost effective and low risk access to our secure payment solutions," said James Barham, CEO of PCI Pal. "We’ve been a disruptive force in our specialized market for contact centers, where merchants have been historically burdened by legacy hardware or hosted technologies. Having created the largest partner community in our space, which includes many of the world’s leading UCaaS and CCaaS vendors, this expansion of our portfolio provides protection for the innovation we brought to the market a number of years ago." The patents specifically cover the way that PCI Pal is able to manipulate the signaling and voice stream of phone calls, allowing PCI Pal to take a non-invasive approach to its handling of data during a call within its Agent Assist and IVR solutions. Today, these patented methods make up the vast majority of all PCI Pal deployments worldwide. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, August 15, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |