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UK Government Names Suppliers on Contact Centre, Shared Services, and Outsourcing Framework #contactcenterworld Reading like a rogues' gallery of repeat offenders, the list features Capita, G4S, Serco, and Accenture, which take their place on a framework designed to provide "outsourced contact centre services, shared services and operational business process services," according to a tender document from the Crown Commercial Service. The framework is set to be used by the UK's central government and wider public-sector organisations, including local authorities, the NHS, non-departmental government bodies, and police, as well as third-sector organisations such as charities. The deal is split into two lots: one for contact centres, and a second for business services. Full list of winners NCO Europe, lot 1 The procurement dates back to a prior information notice published October 2019 while the UK was still formally part of the EU. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, August 27, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |