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Boston, MA, USA, Oct 27, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced two new offerings to streamline communications for manufacturing field technicians, facility floor employees, and remote support experts.

Fuze Walkie-Talkie Mode combines the familiarity and ease of use of voice with the flexibility and immediacy of chat, enabling users to send instant audio messages and have them automatically played upon receipt. In addition, Fuze’s solution with RealWear’s assisted reality wearable devices provides workers with instant hands-free access to meetings, calling, and messaging within a heads-up display. Both solutions are directly accessible via the Fuze mobile application.

"Hands-free communication is crucial to ensure safety and drive efficiencies within the manufacturing industry," said Eric Helton, Senior Information Technology Infrastructure Manager at Galls. "Both Walkie-Talkie Mode and RealWear’s hands-free capabilities will provide our employees with simple, seamless, and safer communications options, while also supporting our evolution to operate as a hybrid workforce and utilize remote experts."

"The manufacturing industry is undergoing a major transformation, driven by the pandemic recovery, supply chain resiliency, mass customization, and changing demographics––all of which are causing organizations to reassess their communications processes to better support the shift to Industry 4.0," said Kevin Prouty, Group Vice President, IDC Manufacturing Insights. "Fuze's new features and integrations for field and floor workers are part of the continuous cycle of improvements that unified communications platforms must have to support the manufacturing industry as remote operations become the core of the Industry 4.0 roadmap."

"These offerings further solidify our dedication to manufacturing customers, as we continue to expand existing solutions and innovate new offerings to support the evolving needs of the industry," said Rob Scudiere, President & COO, Fuze. "There is a critical need for streamlined communications, and our Walkie-Talkie Mode provides the real-time, hands-free touch points needed to keep workforces connected while staying safe. As assisted reality continues to drive the future of remote support in the field, our enterprise-ready solution with RealWear will empower the modern industrial worker to better collaborate, be more productive, and operate safely at the pace required to drive positive business results."

Walkie-Talkie Mode is available with the Fuze for Manufacturing Essentials or Fuze for Manufacturing Contact Center licenses, as well as with Fuze’s Manufacturing Field & Floor license.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, October 28, 2021