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Content Guru Listed in 2022 Gartner® Magic Quadrant for Contact Center as a Service #contactcenterworld Gartner, Inc. delivers actionable, objective insight to executives and their teams. The assessment was made following Gartner’s rigorous analysis based on Content Guru’s Ability to Execute and Completeness of Vision. Sean Taylor, CEO of Content Guru, commented: "We are pleased to be listed in the 2022 Gartner(R) Magic Quadrant™ for Contact Center as a Service (CCaaS). The post-COVID economy has been a huge catalyst for organizations adopting cloud technology, and we are honored to be recognized amongst the fierce competition." "We have continued our strong growth and maintain our mission to become a $1 billion+ business. The CCaaS marketplace will mutate over the coming years into next-generation customer experience (CX) that leverages omnichannel and data aggregation, i.e. "omni-data". There are so many exciting things to work on as we continue to innovate in areas such as AI-driven automation, digital and video channels, customer data platform functionality, and the use of data from Internet of Things devices. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, September 1, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |