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Call Centre with Hotline Number '16999' Launched for Power Sector Consumers #contactcenterworld All the six power distribution companies —Bangladesh Power Development Board (BPDB), Bangladesh Rural Electrification Board, Dhaka Power Distribution Company Limited, Dhaka Electric Supply Company Limited, Northern Electricity Supply Company PLS, and West Zone Power Distribution Company Limited —are integrated with the new call centre. Through this call centre, any consumers of the six power distribution company can lodge complaints and can get solutions of the problem. Hamid told this while inaugurating the Integrated Customer Service Management and Hotline-16999" at Bidyut Bhaban in the capital. He later urged officials to take the initiative to solve the problems customers face as soon as possible. "If unable to resolve, customers should be informed immediately." While talking about the new hotline, the state minister said more complaints come from the areas covered by the Bangladesh Rural Electrification Board. The new call centre 16999 should be widely publicized, he added. Similarly, the consumer can use an App of the Power Division and a social media page Chatbot to lodge the complaint. Chairman of Bangladesh Power Development Board Md Mahbubur Rahman presided over the programme, senior secretary of the Power Division Md Habibur Rahman also addressed the function. While talking about the new hotline, the state minister said more complaints come from the areas covered by the Bangladesh Rural Electrification Board. The new call centre 16999 should be widely publicized, he added. Similarly, the consumer can use an App of the Power Division and a social media page Chatbot to lodge the complaint. Chairman of Bangladesh Power Development Board Md Mahbubur Rahman presided over the programme, senior secretary of the Power Division Md Habibur Rahman also addressed the function. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, August 28, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |