#contactcenterworld

Detroit, MI, USA, March 16, 2021 -- Doxim(R), a customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced that it has acquired Level One, a provider in customer experience and communication solutions.

"Through the acquisition of Level One, Doxim will extend its deep domain expertise in eBilling, payments, customer communication and preference management, data analytics and reporting," said Doxim President and CEO Mike Rogalski. "Level One has spent nearly two decades building a reputation for service excellence in these areas in industries including utilities, government, and insurance. We’re pleased to have the Level One team join the Doxim family and continue this legacy of success."

John Boland, President of Level One, said, "There are powerful synergies between the Level One brand and Doxim, which will set our combined organization up for lasting success. Joining Doxim will allow us to offer our customers an extended range of CCM products and solutions that address the entire scope and complexity associated with regulated documents and communications. This is the next logical step for our valued customers on their omni-channel journeys."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: Doxim

Date Posted: Thursday, March 18, 2021