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Singtel to Launch Zoom’s Latest Communication Solutions for Enterprise Digital Transformation #contactcenterworld "Singtel is well-plugged into our business customers’ challenges and understands their need for trusted, resilient and cost-effective technology solutions and services to help them evolve as an organisation more effectively and give them a competitive edge in the industry. UC facilitates better organisational management and collaboration which helps enterprises improve productivity and customer service while saving money on communication costs." Lim Seng Kong, Mr Lim Seng Kong, Managing Director, Singtel Enterprise Business, said, "Singtel is well-plugged into our business customers’ challenges and understands their need for trusted, resilient and cost-effective technology solutions and services to help them evolve as an organisation more effectively and give them a competitive edge in the industry. UC facilitates better organisational management and collaboration which helps enterprises improve productivity and customer service while saving money on communication costs. With the addition of Zoom’s suite of new innovations to our comprehensive UC portfolio, Singtel Paragon’s multi-access edge compute (MEC) capabilities and marketplace of advanced 5G solutions and applications, as well as Singtel’s CPaaS, enterprises will be able to develop more innovative applications and provide timelier and value-added services to their customers, more seamlessly and cost effectively. We look forward to our continued partnership with Zoom to help enterprises accelerate their digital transformation and achieve their business growth ambitions." "Organisations in Singapore are looking for a flexible, secure and reliable communications platform to consolidate their workflows, drive greater efficiency and deliver more seamless customer experiences. Zoom’s relentless commitment to innovation with a communications platform that works seamlessly makes us the right choice for Singtel," said Mr Ricky Kapur, Head of Asia Pacific (APAC), Zoom. "We are excited to partner with Singtel to empower organisations in today’s challenging business climate and unlock new industry innovations across healthcare, education, banking and more. Innovation done right is key to resilience and growth, and we look forward to providing enterprise customers the communications technology and expertise they need in their digital transformation journey." Singtel is one of the network providers for Zoom’s cloud-based communication services in Asia Pacific.As part of the ongoing partnership, Singtel and Zoom will also be exploring high resolution streaming solutions via Singtel Paragon, an all-in-one 5G and MEC business orchestration platform, to bring the cloud-based conferencing service closer to enterprises and consumers on the network edge. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, January 19, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |