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HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO #contactcenterworld HGS growth is driven by providing tech-enabled solutions such as the HGS Digital cognitive contact center, an intelligent-automation-enabled, bot, and AI-driven contact center. A cognitive contact center takes into account the user experience (UX), the stage of the customer journey, and other data to enrich every single interaction. "Our growth is focused on delivering smart CX and better business processes by leveraging the 3As (Automation, Analytics and AI)," said Partha DeSarkar, CEO, HGS. "We're proud to be positioned as a Leader, which we believe is a testament of our Smarter CX vision and our ability to deliver a better BPO experience for our customers." Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. #contactcenterworld Veronica Silva Cusi, news correspondent Date Posted: Tuesday, February 16, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |