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NovelVox Launches Freshdesk CTI Connector for Cisco, Avaya, Genesys Contact Centers #contactcenterworld According to NovelVox, telephony integration with Freshdesk allows the agent to offer a personalized experience. The agent does not need to switch screens anymore to address callers' issues or manage tickets. NovelVox CEO, Amit Gandhi states, "NovelVox has excelled the art of creating contact center solutions for exceptional caller experience with technology and Freshdesk CTI connector is another step in this direction. Now agents can focus on the conversation instead of struggling with screen and information collection. The solution improves the agent’s performance and delivers a high-quality caller experience. We want the agents and contact center to make the most of this integration." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, January 29, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |