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Melville, NY, USA, June, 2021 -- Verint(R) (Nasdaq: VRNT), a Customer Engagement Company™, announced that it has expanded its Workforce Management (WFM) offering with Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a provider in hiring automation. The acquired technology automates the candidate evaluation process and leverages AI to analyze answers to interview questions, providing insights to help hiring managers make more informed decisions.

Verint Intelligent Interviewing will be part of Verint WFM and available through the Verint Cloud Platform. 

"The hiring process is critical to build long-standing, effective relationships with employees, and key to the selection of candidates who are the best fit for the organization – technically and culturally – to deliver exceptional customer engagement," says Verint’s David Singer, vice president, go-to-market strategy. "Intelligent Interviewing is a natural complement with Verint Workforce Management to extend strategic planning from concept to execution − with Verint Performance Management helping to ensure a quality customer experience, and with Verint Interaction Insights, helping to ensure the selection of top talent."

"Two new macro-economic changes are being felt by companies across the globe. After months of relatively low turnover, employees are re-evaluating their current positions and looking aggressively for new opportunities. Many will be looking for companies that support hybrid and work from home models," says Sheila McGee-Smith, contact center industry analyst. "Verint Intelligent Interviewing is the right solution at the right time to help companies ease the transition to the future of work, in the contact center, the back office, and beyond."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.verint.com

Date Posted: Friday, June 25, 2021