#contactcenterworld

New Delhi, India, Oct 20, 2021 -- Samsung, an Indian customer electronics brand, has launched the new ‘Smart Touch Call’ service that will reduce wait time for customers when they call Samsung’s Customer Care to resolve their queries, helping them save time as they manage their work and personal responsibilities from home.

Customers calling Samsung’s Customer Care will have the option to switch to a synchronized voice and screen interface instead of a traditional call center experience. Smart Touch Call is an intuitive service experience that captures the caller’s needs and enables them to interact with the system.

Using this digital self-service option, customers will be able to find a resolution to most of their common queries such as locating the nearest service centre from them, repair tracking, software updates, spare part pricing, warranty information, in-home service reservation, appointment booking, order status, product registration and several Do It Yourself product troubleshoots.

"The Smart Touch Call service has been intelligently designed keeping in mind the current needs of our customers, helping them save their time as they juggle between multiple personal and professional roles. At Samsung, we believe in creating innovative customer-centric solutions to meet the changing needs of our users and we are confident that this new service will reduce call wait time and provide customers quick self-service options for their queries," said Sunil Cutinha, Vice President, Customer Service, Samsung India.

At the service centres, apart from all hygiene measures being taken at the entry points – temperature checks and hand sanitization – service counters have been equipped with sneeze guards and queue management is in place allowing only limited customers in at one time.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://news.samsung.com

Date Posted: Thursday, October 21, 2021