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Update to DBS Customer Contact Centre Services – 5 to 10 September 2022 #contactcenterworld During the industrial action, HGS is putting additional resources in place to try and minimise the inconvenience to customers as much as possible. The industrial action is not expected to have any significant impact on turnaround times for DBS checks or barring decisions. Our core services will not be affected, and employers and customers should continue to access these as normal.
Webchat services will still be available to customers in normal operating hours (Monday to Friday, from 9am to 5pm). Webchat becomes available to customers when they access online services such as applying for a DBS check, making a barring referral, or logging onto the Update Service. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, September 5, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |