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Raleigh, NC, USA, Dec. 18, 2020 -- ArenaCX, a customer service marketplace delivering responsive support to businesses, announced their partner app listing in the Zendesk Marketplace. The ArenaCX app offers Zendesk's 170,000+ global customers access to flexible customer service labor from the ArenaCX network of vetted and ready-to-onboard contact centers.

"Customer service is the holy grail in business. Each interaction can lose a customer or establish steadfast loyalty. For a company to be nimble and reactive to business changes, it needs to change how it staffs and operates. The single biggest mistake most companies make with their support team is approaching it in terms of a fixed headcount, even when they engage with outsourcers," said Doc Shufelt, CEO and Co-Founder of ArenaCX. "This causes them to be caught flatfooted when volumes surpass expectations. We want the industry to modernize their staffing approach and are excited to help Zendesk customers do just that."

ArenaCX's integration into the Zendesk Marketplace gives businesses the benefits of outsourcing labor, without the burden of time and resources needed to ramp up. Untethered from these constraints, businesses can harness a level of control over their support outcomes.

"We are always looking to provide Zendesk customers with enhancements that add more value to their experience working on our platform. ArenaCX is the first app of its kind that provides access to on-demand labor and gives support leaders the ability to control how their tickets are divided between internal and external CSRs," said Nathan Smith, Director of Partner Sales, Zendesk. "We're excited to introduce Zendesk customers a new way to deliver cost savings and outcome improvements."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, December 21, 2020