CallMiner Secures Investment from Goldman Sachs
Waltham, MA, USA, Dec 16, 2019 -- CallMiner, a provider of AI-fueled speech and customer interaction analytics, has closed an funding investment round from Goldman Sachs. CallMiner will leverage the funding to accelerate go-to-market plans and use case expansion for its analytics platform, Eureka.
"Customer intelligence is critical for organisations to compete effectively in today’s environment of rapid change and digital advancement. Success requires understanding what your customers and contact centre agents say, mean and how they feel – and leveraging that insight to fundamentally change the way you operate and perform," said Paul Bernard, president and CEO of CallMiner. "We are revolutionising the way brands and people interact and conduct business – and it all starts with AI-driven customer insights and intelligence. The investment from Goldman Sachs – a preeminent technology investor – is a significant milestone and we are thrilled to have them as a partner on this journey."
"The convergence of customer interaction analytics and customer experience creates a significant market opportunity," said Holger Staude of Goldman Sachs Growth. "Backed by a strong management team, CallMiner is well positioned to transform the way organisations operate. We look forward to partnering with their team and supporting their continued growth and success." Staude will join CallMiner’s board of directors.
CallMiner plans to leverage the funding to continue acceleration of new business applications, channel partner integration and development, international expansion, and platform innovation and capabilities.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, December 18, 2019
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