© ContactCenterWorld.com

Rostelecom Introduces New Sales Software for Call Centre Agents


Moscow, Russia, Dec, 2018 -- Russian national operator Rostelecom has introduced its new software for call centre sales agent. The software helps staff create a customised package of services based on the needs of a customer directly after a phone call.

The product is based on the cloud offering Octaplan from the company Primavera. It enables sales agents to form a customised offering including prices within a minute, the operator claims. The product is focused on B2B customers of the operator.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telecompaper.com/news/rostelecom-introduces-new-sales-software-for-call-centre-agents--1272799

Date Posted: Friday, December 14, 2018

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.