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Bethesda, MD, USA, May, 2022 -- In an information-centric industry, the success of businesses depends upon extracting accurate information and making informed decisions by leveraging smart technologies.

Aimed toward boosting agents’ performance and leveraging the latest technologies available in the market, NovelVox, a provider in creating contact center solutions, has launched intuitively-designed Wallboards and Agent Dashboards for Amazon Connect Contact Centers. The solution enables agents and supervisors to take proactive actions with real-time alerts and notifications over SMS and email regarding threshold KPIs. 

With effective integration, it is possible to display real-time performance and contact center metrics on the wallboard from multiple data sources, keeping agents informed about their KPIs all the time. A visually appealing, engaging, and unified view of KPIs on the wallboard motivates agents to do more, and achieve organizational goals, efficiently and effectively.

NovelVox CEO, Amit Gandhi, quoted, "NovelVox has always strived to enhance the efficiency and effectiveness of contact centers and offer a world-class experience to customers by leveraging the technologies. With the launch of Wallboards and Agent Dashboards for Amazon Connect, our intent remains to motivate and engage agents to achieve more. Our interactive wallboard designs ensure that agents are always on track with their KPIs without getting bored by dull, plain, and boxy wallboard designs"

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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com

Date Posted: Friday, May 27, 2022