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1Stream’s Contact Centre Solution Now Available Throughout Southern Africa

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Johannesburg, South Africa, Dec 9, 2020 -- Much has been said of the challenges faced by businesses – and economies as a whole – during 2020. However, there are some good news stories to keep sight of amid these too, and the growth in African economies is one such example.

Following the trend set in 2019, Africa has continued to represent some of the world’s fastest growing economies, with several countries showing above global average GDP growth.

With this growth, a new wave of technology adoption has also been needed to meet the needs of businesses operating within these countries, as well as those looking to expand their operations to take advantage of this economic resurgence. Fibre pathways have expanded, WebRTC has enabled enhanced connectivity and data centres are now plugged into worldwide networks.

Harnessing this new connectivity, South Africa’s cloud-based contact centre technology provider, 1Stream, has expanded its own operation to support businesses’ growth and success across southern Africa.

1Stream’s co-founder and joint CEO Bruce von Maltitz explains: "1Stream is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs. Plus, with the advent of WebRTC, deployment of this solution is no longer a costly exercise and can be done with minimal effort and zero interruption of service."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za

Date Posted: Thursday, December 10, 2020



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