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Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service #contactcenterworld The rapid adoption of AI in contact centers is being driven by the demand for efficient and painless interactions for customers as well as reduced operational costs and improved data-driven decision-making. According to a recent study by Data Bridge Market Research, the adoption of AI is on the rise and projected to reach $7.5B by 2030. But Generative AI, or Large Language Models (LLMs), can be daunting, leaving customer service teams with an inability to make use of the latest technology. An innovator in Conversational AI, Cognigy is on a mission to make AI easy and accessible. According to Philipp Heltewig, CEO and co-founder of Cognigy, "Cognigy Knowledge AI is enterprise-class, safe and secure Generative AI-powered knowledge search and retrieval. As market leaders in transforming customer service and agent support, we continue to enhance our offerings with the latest AI innovations – with the intentions of making technology easy to use and empowering businesses to provide unparalleled service experiences."
#contactcenterworld Date Posted: Friday, September 1, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |