© ContactCenterWorld.com

UJET Announces Strategic Global Partnership With Telarus


San Francisco, CA, USA, Dec 8, 2020 -- UJET Inc., a CCaaS 3.0 cloud contact center provider, announced a strategic partnership with Telarus, a privately-held technology services distributor in the United States. Under the terms of the partnership, Telarus will now be able to leverage UJET’s cloud contact center solutions to further assist global enterprises in unifying their brand experiences and transforming customer journeys to meet the needs of the modern consumer.

The combination of UJET’s cloud contact center solution with the experience and partner network of Telarus helps tech-forward businesses and industries adopt scalable, reliable, and secure customer service tools to eliminate operational silos and create more intelligent and natural customer interactions.

"The digital transformation of customer service has suddenly re-emerged as a mission-critical enterprise initiative, yet virtually every contact center on the planet is working with disparate, outdated technologies that render it impossible to provide a truly modern experience for their customers," said Vasili Triant, chief operating officer, UJET. "UJET and Telarus combine to address these challenges through frictionless, flexible, and transformative solutions tailored to modern, smartphone-era consumers. We’re thrilled to partner with a leader like Telarus to bring these capabilities to market rapidly and at scale."

"Helping our partners navigate through the current business climate and identify solutions to improve their customer experience and achieve operational efficiencies is paramount," said Brandon Knight, vice president of business development, Contact Center, Telarus. "We have a number of cloud contact center providers, but UJET offers paramount scalability, best-in-class CRM integrations, and a truly unique customer experience that hasn’t before been brought to the market. This is a one-of-a-kind solution for the next-generation of CCaaS."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, December 9, 2020

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.