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Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program

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Atlanta, CA, USA, April 13, 2021 -- Intradiem announced that its portfolio of Intelligent Automation solutions will be sold through the Avaya Select Product Program. Avaya is a global provider in solutions to enhance and simplify communications and collaboration, delivering customizable solutions for contact centers and unified communications that create seamless communication experiences for customers and employees.

The Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to the Avaya portfolio.

Intradiem’s solutions offered through the program have been compliance-tested for compatibility with Avaya Call Management System (CMS) and Avaya Aura(R) Application Enablement Services (AES). By integrating with an Avaya platform, it makes it easy for companies to increase productivity, reduce handle time, and increase agent engagement all while improving the customer experience. 

"Intradiem is thrilled that Avaya customers will now be able to easily add Intradiem’s Intelligent automation solution to existing contracts to quickly boost productivity, enhance employee engagement, and improve the end-customer experience," said Matt McConnell, Intradiem CEO. "Intradiem’s enterprise-grade cloud solution has been proven across a range of Avaya customers, and this partnership will deliver our proven cost-saving solutions to an even broader range of customers."

"Partnering with Intradiem through our Select Product Program enables us to deliver unparalleled cost savings and agent engagement benefits to our customers," said Eric Rossman, Avaya vice president of Technology Partners and Alliances. "Avaya and Intradiem are committed to deliver these AI-powered solutions to the broader market."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, April 14, 2021



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