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70% Consultations to be Virtual at PHCC from Next Month #contactcenterworld "To manage challenges arising due to the FIFA World Cup 2022, while ensuring minimal impact on patient access to healthcare and continuity of care, the PHCC shall significantly increase the usage of virtual and e-services for consultations. Given the success of the resilience plan applied during the height of the Covid-19 pandemic, a split of 70% virtual to 30% face to face consultations will be effective from November 1, 2022," said Dr Samya Abdullah, Executive Director of Operation, Senior consultant Family Physicians PHCC. E-services, virtual or online sessions, will form a major part of consultations to facilitate reduction in footfall at health centres, as well as ensure accessibility to services for residents and citizens alike. In-person emergency and walk-in services shall also remain available for Family Medicine, paediatric, dental procedures, ENT, dermatology, cancer screenings and ophthalmology. Patients can continue to book consultations/ appointments through the Community Call Centre on 16000. The COVID-19 appointment booking hotline will operate only on 40277077. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, October 21, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |