© ContactCenterWorld.com
www.ContactCenterWorld.com

Inference Solutions Enables Conversational AI for Cisco’s On-Premise Platforms

#contactcenterworld

San Francisco, CA  September 17, 2019 -- Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, launched new solutions that extend the self-service capabilities of Cisco Unified Communications Manager (UCM), Unified Contact Center Enterprise and Unified Contact Center Express (UCCE/X). Enterprises using these on-premise solutions can now upgrade their existing IVRs with cloud-based virtual agents powered by conversational AI.

"Millions of UC and CC seats are deployed on-premise, and organizations not ready to completely transition to the cloud can use Inference's cloud-based virtual agents for automated, AI-enabled self-service," said Callan Schebella, CEO, Inference. "Whether an organization uses an on-premise, hosted or cloud-based solution, our platform enables them to serve and support their customers with advanced, conversational self-service experiences."

To support the sales of Inference IVAs to enterprises using Cisco’s on-premise solutions, Inference has also introduced new reseller and referral programs for Cisco Systems Integrators and Authorized Technology Partners. 

#contactcenterworld

Date Posted: Wednesday, September 18, 2019



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.