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Inference Solutions Enables Conversational AI for Cisco’s On-Premise Platforms


San Francisco, CA  September 17, 2019 -- Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, launched new solutions that extend the self-service capabilities of Cisco Unified Communications Manager (UCM), Unified Contact Center Enterprise and Unified Contact Center Express (UCCE/X). Enterprises using these on-premise solutions can now upgrade their existing IVRs with cloud-based virtual agents powered by conversational AI.

"Millions of UC and CC seats are deployed on-premise, and organizations not ready to completely transition to the cloud can use Inference's cloud-based virtual agents for automated, AI-enabled self-service," said Callan Schebella, CEO, Inference. "Whether an organization uses an on-premise, hosted or cloud-based solution, our platform enables them to serve and support their customers with advanced, conversational self-service experiences."

To support the sales of Inference IVAs to enterprises using Cisco’s on-premise solutions, Inference has also introduced new reseller and referral programs for Cisco Systems Integrators and Authorized Technology Partners. 


Date Posted: Wednesday, September 18, 2019

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