#contactcenterworld

Skit.ai, a voice AI SaaS company, established U.S. headquarters in New York City to expand its global footprint. Skit.ai has been building its U.S. presence over the last year, following a Series B funding round, to integrate its conversational voice AI solution with contact centers in an effort to enhance efficiency and elevate the customer experience. The Skit Augmented Voice Intelligence Platform shifts the traditional contact center experience by creating more meaningful and human-feeling inbound and outbound conversations that address the customer's needs quickly and painlessly.

"Contact centers are experiencing a rapid influx of calls, especially in the post-pandemic environment, and many are struggling to maintain a quality level of customer service in the face of this crisis. That's why organizations need an effective voice AI solution like Skit that imitates natural and accurate voice conversations, ultimately bolstering customer satisfaction and loyalty," said Sourabh Gupta, co-founder and CEO of Skit.ai. "Our rapid global growth has provided us the expertise and abilities necessary to continue expanding into new markets and industries at a methodical, yet fast, pace thanks in large part to our new and improved tools that help companies better serve their customers."

"We're continually listening to our customers, conducting market research and making enhancements to our artificial intelligence system to deliver a best-in-class solution that helps contact center agents offer modernized and reliable customer service, leaving a lasting impression and positive satisfaction rate for their company. We look forward to expanding our U.S. customer base and building new relationships to help elevate the customer experience, optimize costs, maximize operational efficiency and increase company revenue," added Gupta.

#contactcenterworld

Date Posted: Friday, June 24, 2022