© ContactCenterWorld.com

ResQ Opens Third Site in Hull’s Newly Refurbished Hammonds Building


Hull: ResQ, a outsourced contact centre provider, has officially opened its new office in the iconic Hammonds of Hull building, which has been part of a major refurbishment programme for the past two years. This will be ResQ’s third site, with the business retaining its existing offices at Criterion House in Hull and Spectrum Business Park in Seaham.

The new 33,000 sq. ft office accommodates the increased capacity needed for ResQ’s long-standing partnership with Vodafone and includes over 500 agent stations. The team will offer customer support to Vodafone’s Pro Broadband service which launched earlier this year. 

Nic Marshall, Chairman of ResQ, says: "It’s an incredibly proud moment for us to be opening an office in such an iconic building, which has been a part of Hull’s city centre since 1821. A big part of why we started ResQ was to provide opportunities and careers to people in the local community and it’s unbelievable to think that we’ve created over 700 jobs as part of our partnership with Vodafone."

ResQ’s CEO, Gill Marchbank comments: "Despite the challenges we’ve faced over the last 18 months, our staff have shown huge amounts of strength and character in continuing to deliver a world-class service for our customers. Our top priority has always been to ensure our people are strongly supported and well looked after because without them, none of this would be possible. It will be great to see them enjoy the new space in Hammonds whilst continuing to adhere to the social distancing guidelines."

Jon Shaw, Head of UK Consumer Sales Channels, Vodafone comments: "The new site at Hammonds of Hull is impressive and provides a centre of excellence for our fantastic Pro home broadband service. ResQ has created a great working environment that is safe, exciting for staff and in an iconic building in a great location. Their commitment to employee engagement is admirable and reflects their ability to provide the best possible customer experience."


Date Posted: Wednesday, July 7, 2021

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.