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NICE Announces Conversational CX With ChatGPT-Enabled CXone

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Hoboken, NJ, USA, Jan 26, 2023 - NICE (Nasdaq: NICE), a provider in AI-powered self-service and agent-assisted CX software, announced its integration of CXone Expert with OpenAI's generative modeling used in ChatGPT. CXone Expert is ag cloud native customer service Knowledge Management solution that delivers answers for resolving customer issues. With this integration, organizations can create CX-rich, human-like conversational consumer experiences without engaging agents.

Barry Cooper, President, CX Division, NICE, highlighted the advantages of this new development, saying, "This ground-breaking integration between CXone Expert and ChatGPT technology is a game changer for CX. By combining NICE’s deep CX-Industry specific Enlighten AI models with the innovative Conversational AI capabilities of OpenAI's generative modeling, we are evolving self-service to its inevitable next level, providing brands with powerful new capabilities to enhance customer experience, create more efficient customer interactions, and boost their brand engagement in a way that feels natural, friendly and human."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, January 27, 2023


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