transcosmos Launches Cloud Contact Center Services Powered by Amazon Connect
Tokyo, Japan, Dec 26, 2018 -- transcosmos inc. is delighted to announce that the company has developed contact center services powered by "Amazon Connect," a cloud-based contact center service by Amazon Web Services Japan (AWS). The services, integrated with speech recognition system IVR, intelligent conversational bots, and other AWS AI-powered services, are launched on December 12, 2018.
The contact center services that merge transcosmos’s operations know-how into the basic functions of Amazon Connect enable clients to offer comprehensive contact center services that range from a cloud-based flexible system architecture to operations consulting services.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, December 31, 2018
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.