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transcosmos Launches Cloud Contact Center Services Powered by Amazon Connect

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Tokyo, Japan, Dec 26, 2018 -- transcosmos inc. is delighted to announce that the company has developed  contact center services powered by "Amazon Connect," a cloud-based contact center service by Amazon Web Services Japan (AWS). The services, integrated with speech recognition system IVR, intelligent conversational bots, and other AWS AI-powered services, are launched on December 12, 2018. 

The contact center services that merge transcosmos’s operations know-how into the basic functions of Amazon Connect enable clients to offer comprehensive contact center services that range from a cloud-based flexible system architecture to operations consulting services. 

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Monday, December 31, 2018



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