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Dialpad Named as a Strong Performer in 2023 Gartner Peer Insights “Voice of the Customer for CCaas #ContactCenterWorld San Francisco CA, USA, Feb 2023 - Dialpad, Inc., the industry Ai- Customer Intelligence Platform, today announced it has been named in the Gartner Peer Insights "Voice of the Customer for Contact Center as a Service" report, recognizing its overall experience, user interest, and adoption. "Voice of the Customer" synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, plays a crucial role in the enterprise software buying process as it focuses on the direct peer experience of implementing and operating a new solution. Dialpad was named in the ‘Strong Performer’ category, which recognizes strong user ratings for Overall Experience. Dialpad received the most reviews overall of the recognized vendors, with 87% of reviewers providing their "willingness to recommend" Dialpad Ai Contact Center solution. "We’re extremely proud to be recognized as a Performer in the Gartner Peer Insights ‘Voice of the Customer for Contact Center as a Service’ report," said Craig Walker, Founder and CEO of Dialpad. "As customer experiences continue to fuel today’s successful businesses, Dialpad continues to strengthen its position and market share as an enterprise-grade industry in delivering instrumental artificial intelligence and necessary insights for improved employee and customer experiences." #ContactCenterWorld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, February 16, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |