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Lifesize Augments Cloud Contact Center Capabilities and Application Integrations


Austin, TX, USA, Dec 9, 2020 -- Lifesize, a global provider of immersive enterprise communication solutions, announced a bevy of new features and integrations for the Lifesize CxEngage contact center-as-a-service (CCaaS) platform. Ranging from conversational AI to reporting capabilities, these enhancements enable contact center agents to be more effective in their work and result in more seamless omnichannel customer experiences.

"We constantly innovate our CxEngage cloud platform and integrated application ecosystem to meet the complex demands of today’s contact centers," said Andy Bird, director of product management for contact center solutions at Lifesize. "Everything that exists within CxEngage is tailored to make agents more productive, deliver winning customer outcomes and help contact centers operate like well-oiled machines."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, December 10, 2020

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