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DÜSSELDORF, Germany & SAN FRANCISCO, CA, USA, Apr, 2023 - Cognigy, a provider in Conversational AI, announced an expanded partnership with Avaya, a global provider in solutions to enhance and simplify communications and collaboration, to deliver Conversational AI solutions to Avaya’s global base of contact center customers. Integrated with the Avaya Experience Platform, Cognigy’s Conversational AI and Generative AI solutions will enable Avaya customers to create customer experiences while improving efficiency and increasing employee engagement.

"Avaya’s partnership with Cognigy creates a harmonious balance between our world-class contact center solutions and their industry-leading Conversational AI platform to deliver transformative customer experiences at scale," said Emir Susic, Vice President of Professional Services, Avaya. "By leveraging our global service organization and Cognigy solutions, we can accelerate our customers’ time to value."

"Our partnership with Avaya marks a new era of AI-powered customer service for enterprises," said Hardy Myers, SVP Business Development and Strategy at Cognigy. "By combining Avaya's expertise in communication and collaboration with Cognigy's innovative Enterprise Conversational AI technology, enhanced with Generative AI, we will transform the way businesses interact with their customers, providing unparalleled personalized and efficient experiences that exceed expectations."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, April 4, 2023