Nexon Asia Pacific Strengthens CEM Solutions and Capabilities with Recent Acquisition of Veridian Solutions
Sydney, Australia, Sept 13, 2021 -- Nexon Asia Pacific (Nexon) announces the acquisition of Veridian Solutions, a provider delivering integrated customer engagement and unified communications solutions to mid-market and enterprise customers across Australia. Veridian’s rich experience working with complex, integrated environments augment Nexon’s contact centre and unified communications offering to deliver a comprehensive suite of customer experience management services across any cloud.
"Veridian’s strong system integrator capabilities will strengthen our proposition, supporting our customer's end-to-end digital transformation initiatives," said Barry Assaf, Nexon Asia Pacific CEO.
"Our services are continuously evolving to meet customer needs and to reduce the complexities our customers face with platform integration and adoption of digital technologies. Veridian Solutions strengthens our ability to deliver seamless experiences across the omnichannel with strong expertise in AI-driven capabilities, automation, workforce engagement management, and custom developed solutions" added Mr. Assaf
"Veridian’s rich experience servicing some of Australia’s largest contact centre organisations, investment in innovation, dual-carrier partnerships, and 24/7 support model will expand Nexon’s unified communications and collaboration offering and capabilities. Also, their recent investment in a dedicated cyber security practice complements the rest of Nexon’s managed security services offering," said Mr. Assaf.
"We are excited to unlock the full potential the two organisations offer by coming together. Our combined capabilities will provide both our customers and staff more value and opportunity across a suite of end-to-end managed services that we don't offer today," said Jason Hewett General Manager at Veridian Solutions.
"Together we will help our clients accelerate and secure transformation across any cloud, powering intelligent operations, optimisation, and conversations across their organisation" added Jason Hewett.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, September 14, 2021
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.