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Deutscher Sparkassenverlag Optimises Voice Communication with ALE #contactcenterworld Deutscher Sparkassenverlag provides the savings banks, associations, and companies of the DSV financial group with media content, Internet offerings, payment transaction solutions, technical equipment, and an extensive range of services. In order to support the required seamless internal and external cooperation in these diverse tasks, DSV decided to replace its existing PBX system with a communications platform. "Thanks to the smooth cooperation with our partners, Alcatel-Lucent Enterprise and COM plan + service, we were able to achieve our project goals on schedule. The convenient handling of the new solution makes it easier for our employees to exchange information with customers and colleagues," said Jörg Fietze, ICT Administration at Deutscher Sparkassenverlag. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, April 28, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |