Survey Confirms that Plum Voice Delivers Top-Tier Performance to Improve Consumer Experiences
New York, October 08, 2019 -- Plum Voice, a provider in providing secure interactive voice response (IVR) and automated speech solutions, announced the results of TechValidate’s survey of its customer base. The results reflect the value of Plum’s products and its commitment to providing excellent customer service.
"This survey confirms that applications built on our platform are effective, efficient, and well-supported by our team," said Matt Ervin, the CEO of Plum Voice. "Our technologies enable automated voice dialogs that improve voice self-service and optimize business communications via advanced messaging. The desire to improve consumer satisfaction with voice self-service motivated 41% of surveyed clients to choose Plum, and yet 68% of those same clients reported improvements to consumer experiences. That’s a reflection of how well our clients are empowered by Plum to optimize voice self-service in a way that benefits consumers."
The survey results come from companies in a wide range of industries, including financial services, health care, transportation, technology, government, and non-profit.
"These findings show that Plum Voice delivers key services that produce high ROI for companies," Ervin commented. "We look forward to continuing to help companies improve and optimize their voice self-service and messaging experiences."
Date Posted: Thursday, October 10, 2019
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.