#contactcenterworld

San Mateo, CA, USA, March 1, 2021 -- IntelePeer, a Communications Platform as a Service (CPaaS) provider, announced that Chris Botting has been named as Chief Product Officer (CPO). A hands-on leader with more than 30 years of experience growing software and cloud businesses at some of the world’s largest organizations, he will help accelerate IntelePeer’s growth through CPaaS and customer experience innovation.

"Chris comes to IntelePeer with a wealth of industry knowledge, and we couldn’t be more excited to have him join our team," says IntelePeer CEO Frank Fawzi. "His customer-centric approach to product development will pay dividends as we continue to create value for our customers by making it easier to leverage automation, AI and analytics in omni-channel customer experiences."

Prior to joining IntelePeer, he held executive positions at organizations such as Cisco Systems, where he served as General Manager for its Customer Care and Contact Center Technology Group. He also served as Chief Operating Officer at Selligent, implementing strategies to grow annual revenue while transforming the organization into a strategically aligned, data-driven, Agile operation. Most recently, Botting was Founder and CEO of a SaaS/mobile application start-up. A dedicated mentor and coach to employees and college students, Botting holds an MBA from Duke University, a Master’s degree in Electrical and Computer Engineering from North Carolina State University and a Bachelor’s degree in Electrical Engineering from Grove City College in Pennsylvania.

"I cannot think of a better opportunity to help take IntelePeer to the next level," says Botting. "I look forward to leading the team in driving successful customer-facing products and bringing together the key points that reinforce differentiation in IntelePeer’s omni-channel automation, ease of product implementation and use."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, March 2, 2021