© ContactCenterWorld.com
Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Center Employees #contactcenterworld By functioning as a real-time virtual agent assistant, Alvaria Real Time Optimizer call center application completes activities, which positively impact key performance metrics. Michael Harris, Alvaria Chief Product Officer & CMO said, "In today’s world, organizations must stay abreast of the latest innovations to maintain competitiveness and profitability. Without an investment into advanced AI technologies, companies will be left behind. The introduction of Alvaria Real Time Optimizer is part of our commitment to providing world-class solutions to the enterprise market, with improved employee experience and creating a more efficient process for the call center." Alvaria Real Time Optimizer was built in partnership with Intradiem. "Contact centers are looking for technical innovations to help them improve and optimize the experience of customers and agents," said Donna Fluss, president of DMG Consulting. "This product is designed to help contact centers find and re-allocate agent down-time so that it can be used productively. It empowers companies to respond on a timely basis to the natural dynamics of contact centers, giving them a strategic advantage." The Alvaria Real Time Optimizer cloud solution is available now for existing and new Alvaria customers. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, January 26, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |