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TCS to Help Converge Enhance Customer Experience

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New Delhi, India/Manila, Philippines, July, 2021 -- Tata Consultancy Services announced that it is partnering with Converge ICT Solutions Inc. (Converge) (PSE: CNVRG), an end-to-end high-speed fiber broadband provider in the Philippines, to help the latter further enhance the customer experience for its subscriber base.

Converge is aggressively expanding its fiber network to meet pent-up demand for world-class broadband services in the country. In partnership with TCS, Converge has embarked on a major business transformation journey, to build a flexible and future-ready digital core to offer new and enhanced digital services to its customers.

Central to this transformation is TCS HOBS, a plug and play digital business platform for Subscription, device and data management offered in a SaaS model, that will help Converge reimagine customer journeys with simplified processes and hyper-personalization based on customer lifetime value.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.business-standard.com

Date Posted: Thursday, July 15, 2021



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