#contactcenterworld

Calabasas, CA, USA, Nov 15, 2021 -- Thrio, Inc., maker of cloud contact center software, announced the launch of ThrioRedact™, a new feature to help reduce the risk of personally identifiable information falling into the wrong hands. This AI-powered data loss prevention capability automatically finds and redacts PII (Personally Identifiable Information) in customer-facing interactions of all types, across voice and digital channels. 

"We are pleased to help bring peace of mind to retail services providers, insurance companies, health care providers, and other enterprises who deal with sensitive data as part of their business," said Ran Ezerzer, Thrio Chief Technology Officer. "With ThrioRedact, enterprises can effectively reduce reputational and financial risk in their contact center operations easier and more cost-effectively than ever.

"Thrio is encrypting and applying DLP to all facets of communication from end to end. Thrio builds a digital fence around any PII, regardless of how it comes into the contact center. We see ThrioRedact as a great way to further protect sensitive interactions across the board."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Wednesday, November 17, 2021