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NBK Improves Time-to-Market for New Banking Services With Avaya CCaaS #contactcenterworld NBK had selected Avaya CCaaS solution, which will significantly improve time-to-market for new, advanced banking services, and will further enable NBK to maintain its dominant market share. "Accelerating our digital transformation strategies supports our operations and customer services. This is of paramount importance to our operations, as we continue to leverage our unique strengths to provide the best banking experience to our customers, creating new products and services, and effectively improving operational efficiency." Mohammed Al-Kharafi, General Manager, Head of Group Operations at National Bank of Kuwait, said. "As a trendsetter in digital transformation in Kuwait and the GCC, NBK continues to expand its digital agenda, introducing the latest digital technologies in the banking sector." He added. "We need a fully integrated customer experience solution that is both agile and boasts a large ecosystem that will enable us to deploy and scale new digital services smoothly and easily. Which Avaya CCaaS will enable this for us," said Dhari Al Quraishi, General Manager, Acting Chief of Information Technology at National Bank of Kuwait. He Added, "With this transformation, we expect to demonstrate an operating model that will enable us to deliver on our strategic priorities, which include placing a heavy emphasis on realizing digital ambitions. Investments in advanced technologies such as this remain the key drivers of the retention and acquisition of an emerging, young and demanding clientele." The Avaya CCaaS solution selected by NBK will deliver a suite of solutions that the bank needs to keep up with the changing nature of its customers’ expectations. Next, NBK will focus on delivering a personalized customer experience regardless of the communication medium by empowering self-service solutions with voice biometrics, speech analytics and Artificial Intelligence – AI – Capabilities. "As one of the region’s longest-standing financial institutions, NBK has succeeded across decades with an ongoing and strategic focus on the experiences that it delivers to its customers. We are proud to have been given the opportunity to add to that legacy as the group accelerates its transformation to enable composable experiences across the entire customer journey. We look forward to helping NBK serve its customers’ needs well into the future," said Nidal Abou-Ltaif, President, Avaya International. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, November 4, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |