Boldon Contact Centre Creates 56 Jobs After Winning New Energy Work
Boldon, England, Nov 29, 2017 -- A North East contact centre is creating 56 jobs after winning a contract with a energy supplier.
EC Outsourcing has struck a deal with national firm Economy Energy, following a two-year relationship with the Coventry-based energy provided.
The contract was agreed following Economy Energy’s decision to close its offshore site and relocate its services back to the UK.
Boldon’s EC Outsourcing is now bringing 56 new jobs to the region after winning the work, a move which is helping the firm achieve its recently announced growth and acquisition strategy.
Richard Knox, commercial director at EC Outsourcing, said: "We are delighted to be growing our relationship with Economy and are excited to continue to help drive the business forward, as well as doing our bit for the North East region in terms of providing jobs and encouraging other national companies to do business here.
"This additional campaign will see our workforce grow to over 300, and we are keen to keep expanding that number as we continue to win new business in other sectors.
"We are a relatively young company and are proud to have grown to the size we are today, increasing from 14 staff to 300 in such a short space of time. Much of this success is down the dedication and commitment of our employees, we are lucky to be able to say we employ some of the regions most talented individuals."
Along with the new jobs being created by EC Outsourcing added to its senior team after appointing Chris Thalha as its head of business development, Aimee Clifton as PR and marketing manager, as well as bringing in a new head of learning development.
Lynne Curtis-Blackwell, director of sales and customer service at Economy Energy, said: "Our partnership with EC formed while Economy was still in its infancy and has really helped us cement our place in the industry.
"The company is a trusted and credible partner and it makes perfect sense to move forward with EC as we bring back our customer interactions to the UK. We’re excited to see what the future holds for our partnership in terms of emerging campaigns and growing the existing campaigns."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, December 1, 2017
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.