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Alpine Investors Announces Sale of Mindful, a Contact Center Callback Technology

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San Francisco, CA, USA, Aug 23, 2022 - Alpine Investors ("Alpine"), a people-driven private equity firm committed to building enduring businesses, announced the completed sale of its portfolio company, Mindful (formerly known as VHT) ("Mindful" or the "Company"), a provoder in callback automation, to Medallia, Inc. ("Medallia"), a provider in customer and employee experience. Terms of the sale were not disclosed.

Mindful is a provider of callback technology for brands. Alpine acquired Mindful, then know as Virtual Hold Technology, in 2018 and appointed Matt DiMaria as president and CEO. Adopting Alpine’s People-First playbook, the Mindful team transformed the company, generated revenue growth for 3 consecutive years from its new SaaS offering and more than doubling overall revenue since acquiring the business.

"It has been an absolute pleasure to work with Alpine over the last four years," said Matt DiMaria, CEO of Mindful. Matt joined the company from Alpine’s in-house talent program that recruits proven executives to lead its portfolio companies. "Today’s news begins an exciting new chapter for our clients and employees as part of Medallia. Together we are uniquely positioned to enable millions of people to get the help they need, from brands they love on the terms they choose."

Mindful’s transformation was guided by Alpine’s PeopleFirst playbook, led by Matt DiMaria with the support of the Alpine portfolio operations team."Matt and the Mindful team have built a remarkable product, business, and culture," said Haley Beck, Principal at Alpine Investors. "Mindful’s leadership, market-leading solutions, and adoption of Alpine’s PeopleFirst philosophy and software playbook, have led to their notable success. We are excited to see Mindful’s growth continue as a result of its partnership with Medallia."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, August 25, 2022



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