© ContactCenterWorld.com

Avtex and Daon Announce Partnership to Dramatically Improve Contact Center Experiences While Maintaining Security


Reston, VA, USA, Oct 23, 2018 -- Daon, a global provider in biometric identity technology, is pleased to announce its partnership with Avtex, a customer experience (CX) focused consulting and technology company, to improve contact center experiences for the customers of Avtex clients. Avtex will deliver CX solutions that are fully integrated with customer biometric authentication.

"Avtex understands that a secure contact center experience must also be a terrific user experience or it will fall flat and be unsuccessful," said Tom Grissen, CEO, Daon. "Daon is proud to be partnering with Avtex so that IdentityX can be used on the powerful Avtex SmartApps platform. This will help to ensure that those reaching out to contact centers not only have peace of mind that their data is protected, but that the experience itself will be friction-free."

"Avtex has hundreds of global clients in sectors such as Financial Services, Healthcare, Utilities, Government and Telecommunications, where securing customer access to privileged account information is paramount. We are seeing their contact centers and IVRs spend too much time and effort interrogating good customers, just to prevent a small percentage of fraudulent callers from gaining unauthorized access," said Brian Holdampf, CBO, Avtex. "We have experienced strong adoption of our Smart Track fraud prevention platform, and our integration with the Daon IdentityX platform will strengthen our security posture while making customer authentication more convenient and reducing call handle times. Ultimately, this is about delighting customers with an outstanding experience that also happens to be extremely secure."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, October 25, 2018

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.