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Campbell, CA, USA, Apr 13, 2023 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud communications platform provider, announced that Pilot Catastrophe Services deployed the 8x8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform across their nationwide operations to provide uninterrupted cloud communications and customer engagement during natural disasters.

Pilot Catastrophe Services is an independent insurance adjusting firm, providing a complete suite of services to handle claims arising from catastrophic events, small storms, or daily claims. With adjusters spread out across the country, Pilot's professional staff needed a cloud-based, integrated contact center and unified communications solution to support their contact centers and in-field operations and ensure communications were steady, unwavering, and updated in real-time when responding to natural disasters. They also needed a system that could quickly scale up or down, depending on the size and number of events at any given time.

"Mother Nature doesn’t give us an itinerary. So, when she does call, we need a technology solution that allows us to react within days, if not hours," said Craig Smith, Telecom Manager at Pilot Catastrophe Services. "8x8 XCaaS allows our adjusters to work remotely and respond to natural disasters wherever they’re needed, enabling us to provide rapid, seamless customer and employee experiences across all geographies."

"As one of the companies providing valuable services in response to the largest natural disasters in the country, Pilot Catastrophe Services needs a communication solution that is reliable and resilient as they support the needs of clients during their time of need," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "8x8 XCaaS provides the seamless, consistent communications they need - regardless of whether the employee is located in a Pilot facility, in the field, or at home managing the contact center. By deploying a communications and contact center platform they are confident in, Pilot is better able to respond to more claims in more hard-hit areas."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, April 14, 2023